LEAD TIMES AND SHIPPING

LEAD TIMES AND SHIPPING

SHIPPING

Depending on the size and weaving technique, the production time for bespoke/custom rugs is between 10 and 16 weeks and we will always quote on an individual basis at the time of placing an order. International shipping is available on all orders of bespoke rugs, stock rugs and accessories.
Our stock rugs and cushions are available for immediate dispatch with the following approximate lead times:

Mainland UK: 2-4 working days
Europe: 3-6 working days
All other international destinations: 4-10 working days

Whether travelling near or far, your order will always be carefully packaged and delivered to you by our trusted courier partners.

RETURNS

Stock rugs and cushions purchased online can be returned to us (at buyer’s expense) within 7 days for a full refund, provided that the item is in its original condition.

Please note: Returns are not possible on any handmade-to-order items as these are unique pieces commissioned specifically for you.