Terms and Conditions


By placing an order with Jennifer Manners Design, you will be deemed to have read, understood and agreed to these Terms
and Conditions. Should you have any queries, please contact us before placing an order, either by telephone on +44 (0)20
3903 0687 or + 1 646 293 6613 by email at info@jennifermanners.com.

1. General
1.1 These conditions shall apply to all contracts for the sale of goods by the Seller (Jennifer Manners Design) to the Client to the exclusion of all other Terms and Conditions including any Terms and Conditions which the Client may purport to
apply under any purchase order, confirmation of order or similar document.
1.2 Any variation to these Conditions (including any special Terms and Conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

2. Prices
2.1 The price shall be as stipulated in the quotation of the Seller which is inclusive of VAT unless otherwise stated. The Seller is not liable for customs and import duties for goods delivered overseas and these are the full responsibility of the
2.2 The Seller will honour any quotation for the fee if accepted within 30 days of such date of preparation (provided the Seller has not previously withdrawn it).
2.3 The Seller will provide written confirmation of its acceptance of orders, both for orders placed online and via the showroom.
2.4 Bespoke orders will be accepted and work scheduled upon receipt of the correct 50% (non returnable) deposit and the accepting these Terms and Conditions. Note that no work will commence until the correct deposit is received by way of cleared funds. Orders placed online for standard rugs require payment in full before production commences.
2.5 Payment of the full price must be made to the Seller by cleared funds to reach the Seller 5 days prior to the delivery of the goods. All major credit and debit cards are accepted for orders placed online. Where a bespoke order is placed via the
showroom directly, payment is accepted by BACs only.
3. Presentation of Finished Goods
3.1 Because the our rugs are made from natural materials, exact replication of a specification cannot be guaranteed. Due to the handmade nature of the goods, all items are unique and may differ from the sample shown (including but not limited to
a 5% colour variation and an 8cm size variation on the width or length). Although the Seller strives to reproduce colours as closely as possible online and on digital renderings (bespoke orders), some variation may occur due to monitor display
settings and the Seller cannot accept responsibility for variation in colour caused by monitor display settings. The Seller advises requesting wool colour samples before ordering but please bear in mind that although the finest Swiss dyes are
used, exact colours can vary slightly between rugs. This is part of the inherent nature of the process is reflective of the handcrafted nature of the product. By placing an order, the Client confirms their understanding and acceptance of these
3.2 Due to the natural materials used in producing the goods, piling, snagging, shedding and indentation may occur. The Seller shall not be held liable for such occurrence.
3.3 Whilst every effort will be made to maintain and match high standards of production, reasonable allowance must be made for any superficial difference in the finish and appearance.
3.4 The Seller shall not be liable for any adverse effect resulting from the application to the goods of any treatment or cleaning process.
4. Delivery
4.1 Where specific delivery dates have been agreed, the Seller will make every effort to honour them. However, the availability of the right materials and other external circumstances such as weather conditions that affect the production
time are beyond the Seller's control and therefore time is not of the essence in a contract. The Seller will always give due notice of any delays that may occur.
4.2 The costs incurred in delivering the goods to the Client's address will be passed on to the client at a price to be agreed between the parties prior to delivery. As stated in Clause 2.1, the Seller is not liable for customs and import duties for goods
delivered overseas and these are the full responsibility of the Client.
4.3 The average lead time from ordering the goods to delivery is 12 to 24 weeks. Please note larger sizes may take longer to make than our standard lead time of 12 to 24 weeks.
4.4 All goods will be delivered via a standard door-to-door service (curb-side delivery) which is completed by third-party courier service. A white-glove installation service can be quoted for upon request.
5. Title and Risk
5.1 Goods delivered shall be at the Client's risk from the time they are delivered.
5.2 Property in goods delivered shall not pass to the Client until the Client has paid all sums due to the Seller
(a) in respect of the goods; and (b) on any other account
5.3 Until property in the goods passes to the Client in accordance with Clause 5.2, the Client shall hold them as bailee for the Seller and shall store them in such a way that they remain identifiable as the Seller's property.
5.4 The Client's right to possession of goods supplied by the Seller shall terminate if the Client is declared bankrupt or makes any proposal to his creditors for any composition or voluntary arrangement or, if the Client is a company, an
Administrator, Administrative Receiver or Liquidator is appointed in respect of its business.
5.5 The Client hereby grants the Seller, its agents and employees, an irrevocable licence at any time to enter any premises where the goods are stored in order to inspect them, or, where the Client's right to possession is terminated, recover them.
5.6 The Seller retains all intellectual property rights existing in the goods, including, without limitation, copyright in the designs.

6. Acceptance of the Goods
6.1 Bespoke orders are non-refundable (non-stock items cannot be returned, exchanged or refunded) and the Seller has the right to replace or repair goods which the Seller deems to be faulty upon delivery. Any returns accepted by the Seller shall be subject to a 10% restocking fee.
6.2 The Client shall be deemed to have accepted the goods 24 hours after delivery to the Client. After acceptance, the Client shall not be entitled to reject goods that are not in accordance with the contract.

7. Remedies of Client
Where the Client accepts or has been deemed to have accepted any goods, then the Seller shall have no liabilities whatever to the Client in respect of those goods.
8. Third Party Liability
The Seller shall be under no liability in respect of any damage or loss to third parties caused either directly or indirectly by the performance of any contract or goods supplied and the Client at all times indemnifies the Seller against such loss or

9. Limitation of Liability
9.1 The Seller will use all reasonable endeavours to carry out its obligations within a reasonable period of time but will not be liable to the Client for any loss, costs or expenses arising directly or indirectly from any delays in doing so and the Seller
will not be deemed to be in breach of this contract by reason of any delay in performing, or failure to perform, any of its obligations in relation to this contract, if the delay or failure was due to any cause beyond the Seller's reasonable control.
Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond the Seller's reasonable
(a) Act of God, explosion, flood, tempest, fire or accident;
(b) War or threat of war, sabotage, civil disturbance or requisition;
(c) Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental,
parliamentary or local authority;
(d) Import or export regulations or embargoes;
(e) Strikes, lock outs or other industrial actions or trade disputes;
(f) Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
(g) Power failure or breakdown in machinery.
If the Seller is prevented from carrying out its obligations in the above circumstances, the Client will be notified in writing
and if the Seller is still prevented from carrying out its obligations 3 weeks from the date such notice was sent, then either party may give written notice to the other cancelling the contract. If the contract is cancelled in this way the Seller accepts
no liability to compensate the Client for any loss or damage caused by failure to perform.
9.2 Except where the Client is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 section 12) the Seller does not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods.
9.3 Except in respect of death or personal injury caused by the Seller's negligence, the Seller will not be liable to the Client for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out
of or in connection with the supply of goods other than as a result of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.

10. Website
10.1 The Seller will attempt to ensure that the information available on the website at any time is accurate. However, the Seller will not be held liable for any errors or omissions.
10.2 All drawings, photographs, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods (please refer to Clause 3.1).
11. Proper Law of Contract
Our address and all communications can be addressed to us at : -

Jennifer Manners Design, First Floor, Centre Dome, Design Centre Chelsea Harbour, London, SW10 0XE (Registered in
England No. 10031899 UK VAT No: 239908762

Jennifer Manners Design, New York Design Center, Suite 911, 200 Lexington Avenue, New York, NY 10016